AVAILABILITY AND DELIVERY

  • Delivery is provided to UK Mainland addresses only. We aim to despatch within 2 to 7 working days (depending on the product) from the date of the Order Confirmation.
  • Working days are Monday to Friday, excluding UK Bank Holidays.
  • Where delivery is delayed due to exceptional circumstances, we will complete the work as soon as is reasonable to do so.
  • Where delivery is not possible as a result of us being provided with the incorrect delivery address details, our delivery service will return the Products to us. We reserve the right to make an additional delivery charge for re-despatch of the Products to the correct delivery address.
  • All products will be signed for upon delivery, if anyone other than the intended recipient signs for the product and the product is subsequently not delivered to the intended recipient we will incur no liability provided that parcel was delivered to the address provided by the purchaser.

COLLECTIONS

  • We do offer order collections for those willing and able to collect from our facilities here in Chepstow.

NON-DELIVERY

  • You must notify us within 5 days of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action.
  • The earliest date we can claim against the delivery providers for non-delivery is 15 working days from the date of despatch. We cannot process a reprint before this time. You should notify us by phone or email if your goods have not arrived after 5 working days.
  • Once you have notified us, we will then send you a form to complete and return to us. Once the form is received we will redeliver products to you, at no further cost or expense to you.