Returns, Refunds and Cancellations Terms and Conditions

At we want you to be delighted every time you order from us. Occasionally though, we know there may be certain circumstances when you wish to return goods or cancel an order. This document sets out the terms and conditions for returns, refunds and cancellation of orders for products and/or services purchased through

1. Definitions
“Seller” means Kudos Clothing, a trading division of Kudos Companies Ltd.
“Buyer” means the person whose name is printed on the Order.
“Faulty” means containing a fault or defect; imperfect or defective.
“Goods” means the goods or services which the Seller is selling.
“Order” means the Buyer’s order for Goods or services.
“Order Confirmation” means the Seller’s written Confirmation in Writing.
“Writing” includes email clearly bearing the names of the sender and the recipient and writing on the screen of a visual display unit or other similar device.

2. Returns, Refunds and Rights of Cancellation
a. The Buyer shall have the right to cancel any Order for Goods only in the following circumstances:

(i) if the Seller has failed to deliver the Goods ordered within 28 days after the date of the Order

(ii) in the case of Faulty Goods at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 14 days after receipt).

b. Notice of the wish to cancel must be made by email to the email address of as shown below.

c. For the avoidance of doubt, save in respect of faulty or defective goods, nothing in these Terms of Right of Withdrawal shall give to the Buyer rights of cancellation in regard to the Goods which, by their nature have been made to the Buyer’s specifications or clearly personalised.

d. In the case of cancellation under Condition (a) above, the Seller shall be responsible for all sums paid (including initial and re-delivery charges (if any)) in respect of the Goods in question.

e. All items of Goods which are returned by the Buyer to the Seller must be returned in their original packaging (which the Buyer should retain for the purpose) and must be in an unused condition.

f. For your protection when returning goods, we recommend that you use a recorded delivery service if the value of the return is more than GBP 50.00.

3. Other Statutory Rights
For more information about your other statutory rights, please visit Adviceguide, a Citizens Advice website at:

4. Contact Information
If you need to contact us, please do so by any of the following methods:

Postal Address: Kudos Clothing, Kudos House, Bulwark Ind Est, Chepstow, Monmouthshire, NP16 5QZ

Tel: 01291 445888


This document was last updated on June 27, 2016